7.Build positive relationships with existing and new customers to generate sales opportunities across all segments for unit and cluster properties operated under the Chalet Brand.
8.Attend events, conferences, sales blitzes, and trade shows related to developing business for all hotels under the cluster.
9.Effective utilization of banquets to maximize revenue (MICE, Group).
10.Build and Execute hotel/brand LSOPs as required.
11.Prepare hotel budget along with hotel manager, Revenue Manager and CDOSM.
12.Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
13.Obtain, analyse and share market information and trends with Revenue team and management about the overall market - competitors’ strengths and weaknesses, economic trends, supply, and demand etc to Maximize Revenue.
14.Participate in regular trainings organised by management and train the team as well as required.
15.Display leadership for the team.
16.Analysing & Reporting on Sales and Financial Data
17.Review sales and catering guest satisfaction results to identify areas of improvement.
18.Meet with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
19.Empower employees to provide excellent customer service.
20.Observe service behaviours of employees and provides feedback to individuals.
21.Monitor and evaluate event booking and market sales performance for the property.
22.Preparation of different business reports including monthly reports, annual goals and targets, periodical action plans, sales and marketing budget, forecast, topline comments and various sales presentations.
23.Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
24.Execute and follow the brand initiatives in all aspects of the sales process and property’s brand standards.
25.Manage and develop relationships with key internal and external stakeholders and sets a positive example with the team and guests.
26.Answer phones and emails in a timely manner and in accordance with the hotel’s standards.
27.Maintains a high level of confidentiality with all employer/vendor information.
28.Maintain professional appearance and uniform standards.
29.Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and central regulations and/or union requirements.
30.Follow other duties as assigned by management.
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Keyskills: sales, hotel sales, banquet sales, hotel budget
