Lower Parel,Mumbai |   960000 - 1200000 P.A.

5+ years

Job Description:   

Role Overview

We are looking for a hands-on and commercially driven Operations Head to manage and improve day-to-day operations across a growing food business.

The ideal candidate should have strong Cloud Kitchen experience (around 70%), along with exposure to Café operations (around 30%) and a good understanding of the QSR environment.

This role is suited for someone who is not just an operations executor, but can think on their feet, solve problems, manage people, control costs and improve overall business performance.

Key Responsibilities

Oversee day-to-day operations across cloud kitchens and café outlets

Ensure smooth kitchen, service, order and dispatch operations

Drive compliance with food quality, hygiene, safety and operational SOPs

Monitor food cost, wastage, inventory, productivity and other operational KPIs

Manage delivery operations and coordinate with food platforms

Handle vendor coordination, procurement and supply requirements

Lead outlet managers, kitchen teams and operational staff

Plan manpower, shifts and deployment based on business requirements

Identify operational gaps and implement practical solutions

Monitor customer experience and take corrective action where required

Support new outlet / kitchen launches and improve existing processes

Work closely with the management team on operational planning and business growth

Ideal Candidate

5+ years of experience in Cloud Kitchen / QSR / Café operations

Strong Cloud Kitchen experience with additional Café and QSR exposure

Experience managing multiple units / locations will be preferred

Strong understanding of food operations, delivery, inventory, manpower and cost control

Good commercial understanding with the ability to connect operations with business performance

Should be smart, practical, proactive and strong at problem-solving

Comfortable working in a fast-paced and growing food business

Key Requirement:

We are specifically looking for candidates who have combined exposure across Cloud Kitchen + Café + QSR operations, rather than experience limited to only one format.

Qualification: Any Graduate

Keyskills:   Cloud Kitchen, Café, QSR operations

Please note - due to the number of applications we receive, we will only be able to respond to successful candidates.