Dadar |   400000 - 700000 P.A.

2-4 years

Job Description:   

Role Overview

We are looking for a hands on Senior E-commerce Operations Executive who can manage day to day ecommerce operations across Amazon, Flipkart, Shopify, quick commerce platforms and

B2B orders. This role is not only about order processing. You will be responsible for inventory coordination, product listings, pricing updates, SKU management, dispatch coordination, return management, claim reconciliation, marketplace hygiene and daily reporting. You should be comfortable working with data, platforms, warehouse teams and internal teams

to ensure smooth operations and revenue continuity. 

This is a startup role. You will be expected to take ownership beyond routine operations. You should be comfortable solving problems, coordinating with multiple teams, improving processes

and working across platforms.

Marketplace Operations

• Manage daily operations on Amazon Seller Central and Flipkart Seller Hub

• Track orders, dispatch status, cancellations, returns and customer issues

• Maintain listing hygiene across marketplaces

• Update product titles, descriptions, images, pricing, offers and stock status

• Coordinate with marketplace support teams for issues, claims and escalations

• Support campaign execution, deal participation and pricing updates

• Monitor account health, order defect rate, return rate and fulfilment performance

Quick Commerce Operations

• Coordinate operations across Zepto, Blinkit, BigBasket, Swiggy Instamart and other quick commerce platforms

• Track SKU availability, stock movement and replenishment requirements

• Coordinate with platform teams for listing updates, pricing, promotions and inventory visibility

• Monitor fast moving SKUs and avoid stockouts

• Share daily quick commerce sales and inventory reports

Shopify and D2C Operations

• Manage end to end Shopify backend operations

• Track website orders, payments, inventory and fulfilment status

• Coordinate product uploads, pricing updates, discount codes and stock updates

• Monitor top selling SKUs, low stock SKUs and slow moving products

• Coordinate with logistics partners for dispatch, delivery and returns

• Maintain clean product data across the Shopify store

Inventory and Warehouse Coordination

• Coordinate with warehouse team for product dispatch and stock movement

• Track inventory across marketplaces, Shopify, quick commerce and B2B orders

• Maintain SKU level stock reports

• Raise alerts for low stock, overstock and dead stock

• Coordinate packing, dispatch, inward and outward stock movement

• Ensure inventory data is updated accurately across all platforms

B2B Order Management

• Manage B2B order processing and coordination

• Track bulk orders, distributor orders, institutional orders and partner orders

• Coordinate pricing, availability, dispatch and delivery timelines

• Maintain B2B order records and payment follow ups with the concerned team

• Support documentation required for dispatch and reconciliation

Reporting and Data Analysis

• Prepare daily sales, inventory, order and return reports

• Track top SKUs, low performing SKUs and platform wise performance

• Use Excel for VLOOKUP, Pivot Tables and basic data analysis

• Share insights on stockouts, returns, cancellations, delayed dispatches and claims

• Maintain dashboards for marketplace and Shopify performance

• Support marketing and leadership team with operational data

Returns, Claims and Reconciliation

• Track returns, RTOs, damaged products and customer claims

• Coordinate claim reconciliation with Amazon, Flipkart and other platforms

• Follow up for pending claims, payment mismatches and deductions

• Maintain records of marketplace deductions, penalties and recoveries

• Work with finance team for payout reconciliation and reporting

What We Are Looking For

• 2 to 6 years of experience in ecommerce operations, marketplace operations or D2C operations

• Hands on experience with Amazon Seller Central and Flipkart Seller Hub

• Experience with Shopify backend operations is strongly preferred

• Exposure to quick commerce platforms like Zepto, Blinkit, BigBasket or Swiggy Instamart is a strong plus

• Strong Excel skills including VLOOKUP, Pivot Tables and reporting

• Good understanding of order management, inventory coordination and dispatch workflows

• Ability to manage multiple platforms at the same time

• Strong coordination skills with warehouse, logistics, marketplace and internal teams

• Ability to work in a fast moving startup environment

• Good communication skills and ownership mindset

Qualification: Any Graduate

Keyskills:   E-commerce operations, order management, inventory coordination, product listing, marketplace operations, Amazon Seller Central, Flipkart Seller Hub, Shopify operations, Zepto, Blinkit, BigBasket, Swi

Please note - due to the number of applications we receive, we will only be able to respond to successful candidates.