CRM Manager
Raipur, Chhattisgarh | 300000 - 500000 P.A.
3+ years
Job Description: Roles and Responsibilities • Customer Engagement and Retention • Manage and develop strong relationships with Customers. • Knowing Customer life cycle like Agreement, Registration, Documentation, Payment, Collection, EMI, Bank Letter, Loan Papers etc. • Identify and address customer needs through effective communication and collaboration. • Resolve day to day queries. Strive for closure on real time basis. • Efficiently handle client feedback and complaints. • Collection and follow up for the maintenance payments. • Keep check on outstanding payments. • Maintaining CRM systems and records. Skills and Qualifications • Possess a basic foundation in statistics and practical experience with statistical software (such as Excel, Google Sheet). • Minimum Graduate. • Minimum 5 years of experience required. • Should be Proficient in English and Hindi. • Grooming is also a critical aspect of CRM Additional Requirements • Adept at email drafting, report writing and presenting findings. • Ability to work under pressure and meet tight deadlines. • A deep understanding of the profile and business operations is a plus.
Qualification: Any Graduate
Keyskills: customer relations, customer service
Please note - due to the number of applications we receive, we will only be able to respond to successful candidates.
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