Presales Contact Center Manager

Thane, Maharashtra Salary: 6000000 - 9000000 P.A.

Job Description:   

To ensure higher booking conversion through better data predictability. Presales is about managing leads from various sources (ATL & BTL) and generating potential customers for Sales teams.
Responsible for Presales Contact Center Team, lead generation and lead servicing of HNI and UHNI prospects and potential customers.

Role description
•    To lead a team of Pre-sales outsourced tele calling associates to generate quality walk-ins across various projects of the Group.
•    Facilitate Tele-calling activities to ensure lead servicing as per TAT
•    To enhance Lead management processes, TATs and device policies for enabling maximum lead conversion
•    Qualify leads basis qualification criteria outlined jointly by Sales and Marketing team
•    To assign targets for various team members, monitor their performance and ensure adherence to targets
•    To monitor quality of various activities / processes followed at the In-house as well as the outsourced centers
•    To know and understand the mediums / systems/ Technologies used by other industries to manage leads and adopt best practices in the organization
•    To prepare dashboards for the consumption of Leadership Team & Top Management
•    To liaise with the Outsourced service provider in all forms as desired by the business unit
•    Responsible for an end to end customer lifecycle management from a Presales standpoint


Location: Thane, Maharashtra

Experience: 5 years'

Salary: 6000000 - 9000000 P.A.

Qualification: Any Graduate

Keyskills:   contact center

Please note - due to the number of applications we receive, we will only be able to respond to successful candidates.

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